Total Quality Management
Ranks ITT delivers an Enterprise Sales Management Team especially planned for Corporate Customers Ranks ITT and facilitates after-sales service, providing support for business clients. We have a specialized Corporate Care team, who are experts in solving problems in complex business networks, to help our corporate users. To ensure quality service and reduce response time, you will always work with one regular support staff who possesses a deep understanding of your problems and your organization backgrounds. Ranks ITT delivers proactive customer support, providing incidence updates as well as direct access to network operations engineers who have the expertise and information to resolve questions quickly and effectively. Ranks ITT Network Operations Center (NOC) and Technical Assistance Center (TAC) is staffed by certified network engineers 24x7x365 who assume immediate responsibility for your needs.
Benefits of Ranks ITT ‘Total Quality Management’ process include :
- Facilitate the network management on those locations with optimum onsite technical support personnel.
- Integrated network management over different locations.
- Facilitate the multi-location troubleshooting.
- 24 hours SMART (Special Monitoring Assistance Response Team) online network events tracking.
- 24 hours SMART (Special Monitoring Assistance Response Team) online traffic status monitoring.